FAQ
1.How to mak an order
-Addproducts to cart
--go to checkout
--Confirm shipping fee
---Continue Checkout
----Choose Payment Method(Continue Checkout)
-----Confirm Order
------Payments process
------Finished
2.You want to place an order but Can not log in?
Please add the order item in cart first, then click"go to check out",you will noticed to log in.
3.Why Westernunion an moneygram price discout?
Because we will receive your money quickly,and our handle fee will cheaper Than Visa/Master card/Paypal.
4.Is the site secure for using credit cards?
Yes this site is secured with an 256bit SSL certificate,and the payments gateway use SSL too.
5.How to delivery the products?
We delivery the orders by DHL,TNT,EMS,about 3-7 days delivery, if the destination customs need tax charged ,more time.
6.when you will delivery the products ater payments
The bank need 2 to 24 hours to transfercredit card paymetns,we will delivery it after payments finished. and if it is botox,we only delivery it at thursday to avoid arrived at weekend because it need temperature control. will delay during puplic holiday.
7.Is there any Customs problems.
Normaly there is no customs problems,if refused by customs ,we will resend, you will receive all of your products.
8.what is the shipping fee?
You will see the shipping fee when youcheck outthe order.
9. Is there discounts if I made large order?
There is USD20.00 discounts for each more than USD500.00 order
10.Is there limit of order?
There is USD600.00 limit in 1 day for each Visa/Master cardbuyer,Protection of cardholder benefits and avoid accidents from happening.if you need order more products, please split it and order it in 2 or more days. no limit for Westernunion or moneygram.
11.Is icebag added in package when you delivery botox?
Yes, we use temperature control box and icebag in the package.
12.Why my credit card payments declined?
1.Because each of the acquirer is the bank randomly assigned, some banks may be due to network failure or other causes Payment declined.(please try again.) 2.Not opened to international payment functions, or the first time for international payments.
3.Cardholders have an adverse credit history
4.Other reason please contact with Issuing bank.
13. When I use rocbio filler the gel Overflow from the junction Or needles shot out
We use BD syringe, BD Is the world's largest medical technology and medical equipment companies.the syringe is Reliable, secure . and we alsosuggest
you'dbetter test andRetighten the joints part to confirm the needles and the jonits part is Strong connect to Syringe before use it. There is 2 needles in the box,
if there is one bad, please do not use. we do not accept any resend because of this problem.
14. What is the brand of your HGH
the brand is "Robtropin" ,normaly we send it with white box without lables,if you need lables there is extra shipping fee,send it with separate shippin fee Or please pay it use Westernunion.
